Relate Well! Blog

Step One: Give them responsibility without authority – Many of us have had this experience: You find an item in a store that’s marked down to a sale price. The clerk scans the bar code and the regular price pops up on the screen. You point out that the item is marked with a lower price and get “the look”.  It’s the look that means, “There is nothing I can do about this. I have to go by what the register says, or I get in trouble. And, before you ask, my manager is at lunch.” While you are rightfully annoyed by the snafu in your purchase, stop for a minute to put yourself in the shoes of an employee who is perfectly able to see the problem – i.e. the clearly marked sale price – and has no authority to do the right thing because the machine hasn’t been updated. There they stand, helpless, frustrated and directly in the crosshairs of your glare. 

Employees who are well trained and given the authority to take...

Unlike pieces of hardware that weren’t made to bend or flex, humans were designed with this capacity… and for good reason. We are bombarded daily with challenges and demands that can place pressure on us, especially in our relationships.  If we want to be strong and resilient when the stresses of life come our way, we need to know whether we are likely to bend or break. 

Some of the common pressures in the workplace involve changing deadlines, increased responsibilities, cancelled meetings, uncontrollable market or economic trends, long hours, demanding supervisors, negative co-workers and the list goes on.

Successful people don’t snap under these pressures because they have learned to be more flexible. This doesn’t mean they don’t care and it doesn’t minimize the significance of the stress. It means they are able to put their circumstances in perspective, which allows them to think, feel and behave in ways that will keep...

In my last blog I shared the first four of seven practical tips for managing your anger well. They were:

1.  Understand what anger is

2. Control your initial response

3. Acknowledge your anger and its source

4. Tell yourself the truth

Those are the critical first steps to balancing the inner issues (thought processes) that set you up for either success or failure in anger management. Now let’s look at some external actions and choices you can make to help you put a stop to unhealthy reactions to anger. 

5. Limit Your Exposure to the Things That Trigger Your Anger

Repeated exposure to stressful images, thoughts and situations can intensify your emotional response. If you find that your anger escalates when you watch the news, read the newspaper, or talk about an offense or injustice with a friend or co-worker, then you may need to significantly reduce or eliminate these activities. This could mean hiding posts from certain Facebook friends or other social media...

One of the major roadblocks to strong relationships, both at home and at work, is the inability to effectively manage one’s emotions. Of all the emotional, psychological and physical responses we experience in life, anger is perhaps the most challenging to process and control on a consistent basis.

How you choose to respond to your anger will make a difference in the quality of your relationships, your physical and emotional well-being, and your effectiveness in bringing about positive and constructive change in your life.

Today we will look at the first four of seven practical tips you can use to help manage your anger more effectively. 

1. Understand What Anger Is

Anger is a natural, God-designed emotional and physiological response to negative or threatening circumstances in life. When you believe that you have been treated unfairly or harshly, or when you experience frustration associated with an unmet need or goal, your mind and body prepare for action. It is this...

By far, the number one problem identified by married couples is that they can't communicate effectively. It's actually somewhat hard to believe that this problem is so pervasive in homes today when you consider that these same couples often claim to not have difficulty communicating with friends and co-workers. What's up with this?

One of the main reasons couples have such a difficult time communicating at home is because their conversations involve "high stake" relationships along with "high stake" issues that are often highly emotionally charged.

I have found that one of the best ways to guarantee better communication when engaged in these difficult conversations is to learn how to be a skilled listener. I'm confident that if you consistently practice the tips below for the next thirty days you will see the quality of your communication improve significantly. Start putting these tips to work for your relationships today!

1. Listen twice as much as you talk

"It is far better...

If it’s your job to lead a team of employees or volunteers, it can be a bit unnerving to know that the buck stops on your desk, but the group members are the ones who make you successful – or not. One of the leader’s most important functions is to inspire their team so everyone succeeds. Here are five principles to keep people motivated to do their best.

Create consensus & unity in purpose – People enjoy being part of something good, strong, and purposeful. Be sure your team meets together early on as you begin any project, so everyone hears the vision at the same time and has the opportunity to discuss ideas and ask questions.  This ensures no team member is going into their assignment without adequate knowledge of what goal needs to be met or with a “lone ranger” attitude.

Celebrate diversity & unique contribution – The strength of a team lies in the combination of multiple sets of skills, talent, and experience working...

As the new year begins, we often give a lot more thought to things we want to do differently, better, or not at all. Many of us evaluate our calendars and priorities, and I was reminded that several years ago I came across an illustration in a newsletter that I have never forgotten. Karen Ann Bland had submitted this thought-provoking item:

“Imagine you had a bank that each morning credited your account with fourteen hundred forty dollars – under one condition: Whatever amount you failed to spend each day would be removed from your account, and no balance would be carried over.

What would you do? You’d probably withdraw every cent every day and use each one to your best advantage.

Well, you do have such a bank and its name is TIME. Every morning, this bank credits you with fourteen hundred forty minutes. And it writes off as forever lost whatever portion you’ve failed to invest to good purpose. Use your credit wisely!”

Wow! It is a simple, yet profound...

If you have had a terrible day at work and you are angry or grouchy, what does your family see and feel when you get home?  Do you walk in with a scowl on your face and a hot temper?  Or are you able to make the emotional transition from anger to calm?

The reality is, there are days that push your buttons and test your patience.  I hope these days are few and far between for you, but in my work with both coaching and counseling clients, it seems that some people are frustrated almost all the time by their job or people in the workplace.  In other blogs and articles we have talked about some of the ways you can make your situation better at work, but even before the problems are resolved, it is important for you to take a cue from Las Vegas and say, “What happens at work, stays at work.”

It is critically important that you get your emotions under control before you walk in the door.  Don’t bring the negative emotions home with you. ...

In the business world we often hear terms and strategies for doing business that are predatory, aggressive, and even deceptive in order to make the sale or increase profits. Words like shark, war, and guerrilla come up in the vernacular. But I’ve been watching people over the years, and find that, in the long run, people who are willing to cheat or compromise often lose out on true success. People who do the right things for the right reasons have more satisfying careers and happier lives.

So, let’s explore this a little further: Have you ever met someone that you consider to be, or to have been, a really good person? I would imagine that you could probably name at least a few. What character traits do you think describe a “good” man or a good woman in our society today? Perhaps words such as kind, thoughtful, generous, giving, and unselfish top your list. If so, I would agree – these are traits we would all expect a good person to...

“He started it!” “No, she did!” That’s how a lot of childhood arguments sound, and the common mistake that a lot of parents make is to dig in and try to be the judge so they know who to punish and who to comfort. The trouble is, it doesn’t work well because the issue is rarely black and white, and the parties involved aren’t exactly objective. 

So, what happens when you’re not a child anymore and someone hurts your feelings, says mean things or the inevitable argument breaks out from time to time? We often revert to the conflict management method we learned in childhood – identify the good guy and the bad guy and make sure they get what’s coming to them.

No matter who started it, you can finish it –with an apology. I understand there are exceptional situations where one person truly violates another, but most of our day-to-day conflicts are made up of small offenses on both sides.

A genuine, effective apology...