Relate Well! Blog

Most people have at some point in their lives had to deal with someone who refuses to lose. No matter how unreasonable their position and how obviously wrong they may be, they clamp down their jaw as instinctively as a bull terrier in a dogfight – and it seems nothing short of death will loosen it.

It’s often not that complicated to deal with this sort of person at a dinner party, where the simplest strategy may be to avoid them or to feign agreement for a couple of hours until you can escape after dessert. But in the workplace, this is seldom possible, and if the bulldog is your superior, you can come away from discussions frustrated, angry and hurt. 

William Ury, author of Getting Past No, provides five steps to surviving an encounter with a bull terrier boss, based on understanding the underlying motivations for their unreasonable decisions and resistance to cooperation. Here are five tips to help you achieve a win-win situation.

1. Control...

If you can think and talk, and if you ever encounter other people, there is the potential for conflict. Conflict is an inevitable, completely normal part of the human condition, yet most people readily admit that they intentionally avoid anything that even remotely resembles disagreement or confrontation.  In fact, much of my work in therapy and coaching involves helping people to understand – and even embrace – the value of conflict and overcome the fears that feed their aversion.

There are many factors that can influence conflict avoidance, such as self-doubt, lack of assertiveness, inadequate communication skills, fear of rejection, disapproval, criticism, or loss of security and more.  In other words, people avoid conflict to minimize perceived threats to their self-esteem and sense of well-being. 

Let me be clear – I’m all for avoiding real danger and I never recommend that anyone intentionally subject themselves to hostile conflict or...

I get it – the holidays may be the busiest, most frustrating time of the year for your business. Demand for products and services skyrockets as gift-buying escalates. As lines get long, tempers can get short – on both sides of the counter. Your customers are under pressure to finish their holiday preparations, deal with kids bouncing off the walls and meet all their “joyful” obligations. You need your staff to be extra patient, extra friendly and extra efficient. The reality is, you need them to be at their best when they have all the same pressures, time constraints, plans and problems your customers have.

So, what can you do to help them have a jolly holiday despite the hassles? It doesn’t take a lot of time, money, or effort to keep employees feeling positive about working for you, even during the busiest season – a little of each goes a long way toward job satisfaction and loyalty.

Thank them – When you know your staff is hustling to...

In our last blog, we shared Part I of Principles for Effective Listening.  We addressed the “how-to” of listening. If you’ve been practicing the techniques outlined, congratulations! Now that you have started on the path to better listening, here are some barriers and obstacles to watch for – and avoid.

Barriers to Empathic Listening 

• Lecturing, Blaming, Moralizing, Interrupting
• Venting, Defending, Explaining, Questioning
• Generalizing, Disagreeing, Fixing, Reassuring
• Changing the subject, Warning, Pretending

Obstacles to Effective Listening

• Drawing premature conclusions

“I’ve heard this all before; it’s always the same story.”
“Now he’s going to tell me it’s all my fault.” 
“This is the part where she says I shouldn’t go out with my friends.” 
“Here comes the same lame excuse he always uses.”

• Reading into...

Lights! Camera! Action! When the spotlight of life is focused on you, what do people see? Are you an actor just playing a role or are you the “real thing?” Are you willing to let people see who you really are? Hollywood actors are paid big bucks to portray a make-believe character on the screen, but there are many people outside of “Tinsel Town” who put on a very convincing act every day without ever being paid a dime. In fact, many of them pay a high price. 

You don’t have to be a Hollywood star or public figure to be concerned with the way others perceive you. All of us are involved in personal image management to some degree, and in most cases, this is perfectly normal. In fact, thinking about who you will be with and what you will be doing is a reasonable way to determine what “image” to put on by dressing and behaving appropriately in a given situation. 

There is nothing inherently wrong with putting your best foot forward in...

Last week we looked at the damaging effects that work-related stress can have on your health and life. Today, we will talk about some of the ways you can better manage the stress you feel.

If you are an employer or if you’re in charge of a team or staff working under your supervision, be sure to consider the tips about how you can make the working environment less stressful, too!

Big improvements in stress management take place in small increments and daily habits. Here are some Recommended Daily Habits to get you started:

• Set realistic goals and expectations for yourself
• Do something nice for someone
• Share a laugh or a word of encouragement with someone you like
• Make a list of things you are most grateful for
• Take a leisurely bath or hot shower
• Rest your eyes for 15 to 30 minutes without interruption
• Relax outdoors, enjoying nature
• Revisit your accomplishments - even the smallest ones
• Listen to soothing music
• Get up 15 minutes early to avoid having to rush
• Watch a funny...

Today’s workforce faces a multitude of pressures: deadlines, office politics, nonproductive meetings, conflict, job ambiguity, miscommunication, increased workload, inadequate resources, customer complaints and long hours. . . not to mention adjusting to working from home, complying with government requirements or feeling nervous about going back to the office! On-the-job stress can be quite costly, too, because it often results in increased absenteeism, reduced efficiency, low morale, reduced effectiveness, and high staff turnover.

Even before the pandemic, researchers discovered that since 1965 the overall stress levels in the U.S. increased nearly 50%, and that 75-90% of all office visits to health care professionals were for stress-related symptoms and disorders – so we can only imagine how the numbers have been impacted more recently!

We know that a certain level of stress can be good. It actually improves performance by sharpening concentration, focusing...

One of the most challenging, interesting, and rewarding things about working with people is helping them discover the unique combination of personality traits that make them the way they are. There is something so powerful about an individual seeing themselves – sometimes for the first time – as necessary and valuable to their communities and employers BECAUSE of who they are, not IN SPITE of it. I have seen too many people going through life thinking they are somehow wrong or inadequate because they aren’t like someone else.

While the comprehensive view of any individual is much too large and complex to address here, today we are just looking at the four main personality types outlined in the DISC Personality System. Which one sounds most like you?

Being “D” and Getting it Done – The DISC Profile lists the primary traits of the High “D” as Dominant, Driven and Determined. These people tend to be natural leaders who grab hold of a task...

If you are an owner or have any leadership role in your workplace, you care about the success of your business and your employees. In order for you to take your company from where it is today to where you want it to ultimately be in the future, you will want to pay close attention to these key leadership competencies that will lead your company and your team members to positive and profitable growth.   

Effective leaders… 

… Know their strengths and skill gaps.

Santa Clara University and the Tom Peters group identified a list of effective leadership qualities and characteristics and listed them in order of most important. 

Honest                                             Fair-minded

...

The average full-time worker with two weeks of annual vacation spends up to 250 days or 2,000 hours each year on the job. Unfortunately, many employees spend this time interacting with co-workers they don't get along with, making their work situation almost intolerable.

If you have a problem with a co-worker and you're growing weary, don't despair. Although you can't guarantee cooperation from the other party, there are some practical things you can do in an effort to turn the relationship around. Review the tips below to see how you can confront bad work relationships.

1. Take a good look at your own attitude and behavior first.

Before you complain or point a finger at your co-worker, take an honest look at how you might be contributing to the problem. Are you letting your feelings make you snappy, over-sensitive, jealous or uncooperative? Addressing your own negative attitude or behavior can often help decrease the distress brought on by the bad relationship and help...