Addressing the all-important and often perplexing topics and issues related to enhancing your personal growth and professional development
Imagine you are sitting in a coffee shop, chatting with friends. One of your friends reaches into their pocket and brings out a vial of poison and begins sprinkling it into each person’s cup. Wouldn’t that be shocking? You can imagine that you would be very unlikely to invite that person to coffee again!
You will not likely ever have that exact experience, but did you know it’s possible to poison yourself and your relationships without even being aware of it? Nearly every day I talk to men and women who are either engaged in, or hurt by, behaviors that are a form of relational poisoning. The damaging toxin is gossip.
You would be hard pressed to spend a day in any workplace, social media site or other gathering and not be exposed to some form of gossip. Gossip involves the spreading of rumors or information about others. Although there can be sociological benefits associated with some forms of gossip, today I want to address the epidemic...
Have you found yourself saying, “I just can’t think straight lately!” One of the primary complaints associated with the Covid-19 pandemic is the inability to stay focused. Whether it’s work, school, or just having a conversation with a spouse or friend, it can constantly feel like a battle to pay attention, concentrate, and stay focused.
Since February of this year there has been a 300% increase in people searching “how to get your brain to focus”. For most people, even if they try, it isn’t getting any easier and in many cases it’s getting more difficult. Here’s why:
The part of your brain that controls rational thinking, concentration, impulse control, and the ability to focus occur in the prefrontal cortex, which is located right behind your forehead. Both acute and chronic stress weakens the functioning of the prefrontal cortex and strengthens the primitive brain known as the limbic system, or what some refer to as the...
Times are changing in the world of work these days. Technology has made it easier, more efficient and more cost-effective for a lot of people to work remotely from home (or anywhere). There are tremendous benefits for people who require flexibility in their work schedule due to childcare, eldercare or their own physical or mental health concerns. Besides, it’s amazing to be able to do your job while lounging on the beach or sitting in a coffee shop!
But as helpful as it is for some people to telecommute, it can also lead to isolation and loss of focus if not managed well. Your success and satisfaction in your job may depend on making it a priority to spend time regularly with others in your workforce.
So, for those of you who are spending a lot of time away from the office and for everyone who is working in a company facility with co-workers, I want to share some of the advantages of teamwork.
Have you ever noticed how one idea...
Finding the perfect position is only the beginning of job satisfaction. Have you ever heard someone say, "I’d like my job if it weren’t for the people I work with"? One of the greatest challenges in the workplace is getting along with other people. It hardly matters if someone is the best and brightest at what he does if he creates dissension in the office. Regardless of whether someone is hired to lead or be part of the team, it is the ability to establish functional and healthy workplace relationships that can make or break their success and job satisfaction.
A supervisor has a particular responsibility to create a satisfying and productive atmosphere that encourages others to reach their full potential. To inspire confidence and loyalty from others, he must lead by example. If he values punctuality, he should be punctual. If he insists on respectful behavior, he should demonstrate it in his treatment of others. If he wants to...
The official season opener of the 2019 baseball season is this week! To commemorate that occasion, I want to share some real wisdom from the legendary Babe Ruth, who slugged his way into history. He said, “The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.”
Leadership is one of my passions. Helping executives, business owners, and managers develop the skills to lead effectively is very satisfying. But no organization can run smoothly if everybody is a boss – and, in reality, the majority of people function best in a supportive role. So, if you’re not the person in charge, focus on learning and demonstrating the traits of a great team player.
Maybe you’ve heard it before: Great things can be done when you don’t care who gets the credit. Focus on the...
The demands of life can at times be overwhelming, making it nearly impossible to avoid stress. Although brief periods of high stress are a normal part of life, many people endure unhealthy levels of prolonged stress leaving them vulnerable to mood swings, physical symptoms like headaches and stomach discomfort as well as serious disease.
If you have experienced a prolonged period of high stress you may have become habituated to it and therefore consider it normal and even tolerable. In order to avoid becoming accustomed to high levels of stress I recommend that you monitor your stress level on a regular basis. This self-assessment can be done in three steps:
Examples of behaviors influenced by stress:
Engaged in wasted motion and busywork
Irritability – critical of others
Not pleasant to be around
Agitated by little things
Caffeine and/or alcohol consumption increased
Diminished work quality
Unable to make decisions
Ask some folks how they’re doing, and they’ll tell you they’re sick and tired of being sick and tired. This can be a completely reasonable answer because we all have times when we feel the same way. However, some have a pattern of going on and on about their problems every time you see them.
We’ve all met people who complain constantly about physical problems or other things going wrong in their lives. They seem to believe they’re magnets for misfortune and nothing is ever positive. How should you handle it when someone has a habit of complaining to you?
First, practice compassion. As annoyed or impatient as you may feel, try to remember that the grumbling is an expression of pain. Even if the complaint seems unimportant to you, or even if it’s the complainer’s own fault, the pain is real to them. To set an appropriate boundary, kindly tell the person how much time you can spend with them and then do your best to compassionately...
Do you ever wish we could all agree on everything? Wouldn’t that stop all the arguing and fighting? Maybe, but it would also stop a lot of progress and prevent important changes from being made. While disagreement can be uncomfortable, it can also be beneficial if it’s handled the right way. Here are some keys to making it work for everyone involved.
Clarify the Issue – I’ve seen couples, work teams, business partners and family members get embroiled in arguments that escalate into hostility, only to find out they’re not even fighting for the same reason. Begin your discussion by making sure you all have the opportunity to say what your concerns are and what you think the “win” will be once the conversation is over.
Respect – No conversation works well if one or more individuals speaks or behaves in a disrespectful manner. It’s critical to acknowledge that everyone has a legitimate right to their own opinion and that...
Change and transition is difficult for many people. In fact, most of us have a love-hate relationship with change – maybe because we believe it will be painful, messy and disruptive despite knowing that if led and managed well it can result in significant improvement and growth.
Ask anyone in our city and they will tell you that everywhere they go they encounter a construction zone. Our freeway and roads have had major delays and new housing construction has created traffic jams of slow-moving cement trucks and heavy equipment. “Messy” and “disruptive” might not be strong enough terms! But the vision of smoother, wider roads and beautiful new neighborhoods helps us remain positive during the processes of change.
In business, as well as in life, it is impossible to experience growth without change, and if you don’t know how to effectively lead and manage change and transition you will encounter greater resistance and opposition no matter how...
As the holiday season swings in to high gear, retail businesses and service organizations are likely to see a rise in the number of customers they serve each day – as well as stress levels associated with challenging customers.
The importance of excellent Customer Service cannot be overstated in today’s competitive markets. The reality is that people have many vendors, providers and merchants to choose from when making purchases, and if you want to keep them coming back to yours, you and your staff need to understand why it’s important and how to achieve it.
Let’s begin with the “Why”. Excellent customer service…
• Builds trust – According to business mogul Warren Buffet, “It takes 20 years to build a reputation and five minutes to ruin it.”
• Is more important than price – 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience. (Harris...