Addressing the all-important and often perplexing topics and issues related to enhancing your personal growth and professional development
The demands of life can at times be overwhelming, making it nearly impossible to avoid stress. Although brief periods of high stress are a normal part of life, many people endure unhealthy levels of prolonged stress leaving them vulnerable to mood swings, physical symptoms like headaches and stomach discomfort as well as serious disease.
If you have experienced a prolonged period of high stress you may have become habituated to it and therefore consider it normal and even tolerable. In order to avoid becoming accustomed to high levels of stress I recommend that you monitor your stress level on a regular basis. This self-assessment can be done in three steps:
Examples of behaviors influenced by stress:
Engaged in wasted motion and busywork
Irritability – critical of others
Not pleasant to be around
Agitated by little things
Caffeine and/or alcohol consumption increased
Diminished work quality
Unable to make decisions
Ask some folks how they’re doing, and they’ll tell you they’re sick and tired of being sick and tired. This can be a completely reasonable answer because we all have times when we feel the same way. However, some have a pattern of going on and on about their problems every time you see them.
We’ve all met people who complain constantly about physical problems or other things going wrong in their lives. They seem to believe they’re magnets for misfortune and nothing is ever positive. How should you handle it when someone has a habit of complaining to you?
First, practice compassion. As annoyed or impatient as you may feel, try to remember that the grumbling is an expression of pain. Even if the complaint seems unimportant to you, or even if it’s the complainer’s own fault, the pain is real to them. To set an appropriate boundary, kindly tell the person how much time you can spend with them and then do your best to compassionately...
Do you ever wish we could all agree on everything? Wouldn’t that stop all the arguing and fighting? Maybe, but it would also stop a lot of progress and prevent important changes from being made. While disagreement can be uncomfortable, it can also be beneficial if it’s handled the right way. Here are some keys to making it work for everyone involved.
Clarify the Issue – I’ve seen couples, work teams, business partners and family members get embroiled in arguments that escalate into hostility, only to find out they’re not even fighting for the same reason. Begin your discussion by making sure you all have the opportunity to say what your concerns are and what you think the “win” will be once the conversation is over.
Respect – No conversation works well if one or more individuals speaks or behaves in a disrespectful manner. It’s critical to acknowledge that everyone has a legitimate right to their own opinion and that...
Change and transition is difficult for many people. In fact, most of us have a love-hate relationship with change – maybe because we believe it will be painful, messy and disruptive despite knowing that if led and managed well it can result in significant improvement and growth.
Ask anyone in our city and they will tell you that everywhere they go they encounter a construction zone. Our freeway and roads have had major delays and new housing construction has created traffic jams of slow-moving cement trucks and heavy equipment. “Messy” and “disruptive” might not be strong enough terms! But the vision of smoother, wider roads and beautiful new neighborhoods helps us remain positive during the processes of change.
In business, as well as in life, it is impossible to experience growth without change, and if you don’t know how to effectively lead and manage change and transition you will encounter greater resistance and opposition no matter how...
As the holiday season swings in to high gear, retail businesses and service organizations are likely to see a rise in the number of customers they serve each day – as well as stress levels associated with challenging customers.
The importance of excellent Customer Service cannot be overstated in today’s competitive markets. The reality is that people have many vendors, providers and merchants to choose from when making purchases, and if you want to keep them coming back to yours, you and your staff need to understand why it’s important and how to achieve it.
Let’s begin with the “Why”. Excellent customer service…
• Builds trust – According to business mogul Warren Buffet, “It takes 20 years to build a reputation and five minutes to ruin it.”
• Is more important than price – 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience. (Harris...
Leading is challenging enough without becoming your own worst enemy and having to deal with the potential negative fallout associated with the 10 common leadership mistakes listed below. Take a moment and ask yourself if you might fall prey to one or more of these mistakes. If so, identify some action steps that will help you avoid these potential pitfalls in the future.
Workers appreciate a visible leader – someone who takes a personal interest in the work that’s being done by making it a priority to get to know those who are doing it. Make sure you always have an open door policy that is more than just talk or a print you hang on the wall.
Good leaders make it a priority to keep the vision of the organization fresh and focused. The consistent presence of a well-defined vision provides motivation, enthusiasm and purpose for those responsible for carrying it out. Live your vision, don’t just talk about...
In last week’s blog I shared the first five of ten keys to confronting well. Have you had an opportunity to practice those principles in a confrontation? If so, let us know in the comments below!
Confrontation can be a scary proposition, but when you learn to do it well it can be the key to resolving differences and strengthening trust in your relationships. Here are the last five keys to confronting well.
Expressing what you feel openly and honestly at the outset of a difficult conversation will help to reduce anxiety and diffuse pent up emotion that might otherwise escalate during the discussion. For example, stating, “I am angry” will actually help prevent anger from controlling your responses.
Although the person you are confronting may not like what you have to say, if you appropriately communicate your concerns, they are much more likely to...
Many people struggle with confronting well. The thought of speaking up, especially during a conflict or uncomfortable situation, can be almost paralyzing. However, the ability to effectively confront tough issues by clearly stating what you think, feel, and want can be one of the most valuable interpersonal skills a person can possess.
This week we will look at the first five of the ten keys to confronting well so you can be prepared for those difficult conversations.
Stick to the facts only when describing your concern or complaint. If you begin by talking about the other person’s motives or intentions, you’re likely to trigger a defensive or angry reaction.
Address the action or behavior without attacking the person with criticism, name calling or blame. Negative personal comments can damage your relationship, even into the future.
Reserve the lectures for the...
Labor Day got me thinking about how the concept of work has changed over the years. I respect and applaud men and women who work with their hands in trades and services, especially because so much of the work being done today is in an office environment. That is where our focus is today, but even if you are a craftsman or laborer, you will find some benefit in these recommendations.
Do you want to improve your performance and get more done at work? If you’re an honest, hard-working employee, manager or executive your answer is probably “yes”. In my consultations with executive coaching clients, working smarter, streamlining efficiency and increasing productivity are nearly always included in their primary goals. So one tool we use regularly is a list of time killers at the office. This list is comprised of activities that on the surface seem harmless or even important, but in reality can greatly undermine the quality and quantity of work we...
During a recent executive coaching session the topic of employee turnover came up. My client shared what has been an ongoing problem in his company: losing star performers. Recognizing the tremendous expense associated with recruiting, hiring and training as well as losses in production and efficiency, he wanted to know what his company could do keep their best employees.
In addition to the obvious factors of competitive benefits and salaries, here are some of the key strategies to help you keep your best employees:
1. Regularly acknowledge their accomplishments and contributions.
2. Make sure they stay positively challenged and stretched.
3. Frequently revisit your vision and mission with genuine enthusiasm and passion.
4. Groom them for greater responsibility.
5. Give them regular feedback along with clear suggestions for improvement.
6. Empower them and then stay out of their way. When Lincoln appointed General Ulysses S. Grant as commander of the Union armies in...