"I wanted to let you know how pleased I am with the outcome of the negotiations you supervised between two of our associates. Your ability to get them to go back into their relationship to recognize the value they once had to one another was key in assisting them in resolving their issues. Both [associates] had hired attorneys who charged significant sums of money for advice, but were unable to accomplish what both of them really wanted - resolution.
In the past I have always looked first to our franchise dispute resolution, or our trade associations conflict resolution system or my attorney for advice, but your services will now be at the top of my list for assistance."
